خانه آیلتس آرین : آموزش اصطلاحات و جملات پرکاربرد زبان انگلیسی درهنگام ورود و تسویه حساب هتل
Useful Words and Phrases Used at a Hotel
This page lists English words and phrases used in the international hotel industry. Each word is shown with its contextual meaning and an example sentence.
word | meaning | example sentence |
adjoining rooms | two hotel rooms with a door in the centre | If you want we can book your parents in an adjoining room. |
amenities | local facilities such as stores and restaurants | We are located downtown, so we are close to all of the amenities. |
attractions | things for tourists to see and do | The zoo is our city's most popular attraction for kids. |
baggage | bags and suitcases packed with personal belongings | If you need help with your baggage we have a cart you can use. |
Bed and Breakfast | a home that offers a place to stay and a place to eat | I can book you into a beautiful Bed and Breakfast on the lake. |
bellboy | a staff member who helps guests with their luggage | The bellboy will take your bags to your room for you. |
book | arrange to stay in a hotel | I can book your family in for the weekend of the seventh. |
booked | full, no vacancies | I'm afraid the hotel is bookedtonight. |
brochures | small booklets that provide information on the local sites and attractions | Feel free to take some brochures to your room to look at. |
check-in | go to the front desk to receive keys | You can check-in anytime after four o'clock. |
check-out | return the keys and pay for the bill | Please return your parking pass when you check-out. |
complimentary breakfast | free of charge | All of our rooms have complimentary soap, shampoo, and coffee. |
cot, rollaway bed | a single bed on wheels that folds up | If you need an extra bed, we have cots available. |
damage charge | money a guest owes for repairs to hotel property (when caused by violent or careless acts) | We will have to add a damage charge for the hole you put in the wall. |
deposit | amount paid ahead of time to secure a reservation | You will not receive your deposit back if you cancel. |
double bed | a bed large enough for two people | They are a family of four, so give them a room with two double beds. |
floor | a level of the building | The swimming pool is on the main floor. |
front desk, reception | the place where guests go to check in and out and to get information | Towels are available at the front desk. |
guest | a person that is staying at the hotel | Our washrooms are for guests only. |
hostel | a very inexpensive place for backbackers and travelers on a budget | In the hostel you probably won't get your own room. |
hotel manager | person in charge at the hotel | I'll let you make your complaint to the hotel manager. |
housekeeping, maid noun | staff members that clean the rooms and linen | Put a sign on the door if you want housekeeping to come in and change the sheets on the bed. |
ice machine | a machine that automatically makes ice that guests can use to keep drinks cold | There is an ice machine by the elevator on all of the even numbered floors. |
indoor pool | place for guests to swim inside the hotel | The heated indoor pool is open until 10 pm. |
inn | another word for "hotel" | There's an inn on the other side of town that has a vacancy. |
Jacuzzi, hot tub, whirl pool | a small hot pool for relaxation | Our honeymoon room has a personal hot tub. |
king-size bed | extra large bed | A room with a king size bed costs an extra ten dollars a night. |
kitchenette | a small fridge and cooking area | Your room has a kitchenette so you can prepare your own breakfasts and lunches. |
late charge | a fee for staying past the check-out time | You will be charged a ten dollar late charge for checking out after 11 am. |
linen | sheets, blankets, pillow cases | We will come in and change the linens while you are out of your room. |
lobby | large open area at the front of the hotel | You can stand in the lobby and wait for your bus. |
luggage cart | a device on wheels that guests can push their luggage on | Please return the luggage cart to the lobby when you are finshed with it. |
maximum capacity | the most amount of people allowed | The maximum capacity in the hot tub is ten people. |
motels | accommodations that are slightly cheaper than hotels | Our motel is very clean and is close to the beach. |
noisy | loud | The guests next to you have complained that you are being too noisy. |
parking pass | a piece of paper that guests display in the car window while in the hotel parking lot | Display this parking pass in your window to show that you are a hotel guest. |
pay-per-view movie | extra charge for movies and special television features | If you order a pay-per-view movie, the charge will appear on your bill. |
pillow case | the covering that goes over a pillow | Room 201 doesn't need their sheets changed, but they requested one new pillow case. |
queen size bed | bed with plenty of space for two people (bigger than a double) | They have a queen size bed so the small child can eaily fit in the middle. |
rate | cost of renting a room for a certain time period | Our rates change depending on the season. |
reservation | a request to save a specific room for a future date | They say they made a reservationbut it doesn't show on the computer. |
room service | delivery of food or other services requested by guests | If you would like a bottle of wine, just call room service. |
sauna | a hot room for relaxation, filled with steam | We don't recommend bringing young children into the sauna. |
single bed | a bed for one person | The economy priced room includes one single bed. |
sofa bed, pull-out couch | a bed built into a sofa or couch | The room contains a sofa bed so the room actually sleeps five. |
towels | used to cover and dry the body after swimming or bathing | You can get your swimming pool towels at the front desk. |
vacancy | available rooms | We only have one vacancy left, and it is for a single room. |
valet | staff that parks the guests' vehicles | If you leave your car keys with us, the valet will park your car underground. |
vending machine | a machine that distributes snacks and beverages when you insert coins | The vending machine on the fifth floor has chocolate bars and chips. |
view | a window that offers a nice image for guests | The room is more expensive because it has a spectacular view of the beach. |
wake up call | a morning phone call from the front desk, acts as an alarm clock | What time would you like your wake up call? |
weight room, workout room, gym | a room that guests can use for exercise and fitness | Our weight room has a stair climber and a stationary bicycle. |
Check In
Front Desk Receptionist
- What name is the reservation under?
- How long will you be staying?
- Are you planning on checking out tomorrow?
- I'm afraid you can't check in until after 4:00 pm.
- What type of vehicle are you driving?
- Do you know the license plate number of your vehicle?
- Complimentary breakfast is served in the lobby between 8 and 10 am.
- I'll give you two room keys.
- The dining room is on the main floor at the end of the hall.
- The weight room and sauna are on the top floor.
- Just call the front desk if you need any extra towels or pillows.
Guest
- We have a reservation under Jill McMann.
- Do you have any vacancies?
- Is the hotel booked, or can we get a room for tonight?
- How do we get to our room from here?
- Is it okay to park out front?
- What time is the pool open until?
- What time is breakfast served at?
- Is it too early to check in?
- Can we get a wake-up call?
- When is check out time?
Check Out
Front Desk Receptionist
- Are you ready to check out?
- What room were you in?
- How was your stay?
- Was everything satisfactory?
- Will you be putting this on your card?
- And how will you be paying for this?
- Would you like to speak to the hotel manager on duty?
- I'll just need your room keys, please.
- Enjoy the rest of your holiday.
- Have a safe trip home.
Guest
- We're checking out of room 401.
- Sorry we're a bit late checking out.
- I'm afraid we overslept/slept in.
- We really enjoyed our stay.
- We have a few complaints.
- We'll be back next time we're in town.
Sample Conversation
Receptionist: Hi there. Are you checking out now?
Guest: Yes, sorry. I know we're a few minutes late.
Receptionist: That's no problem. It's always really busy at check out time anyway.
Guest: Oh, really. The last hotel we stayed in charged us for a late check out.
Receptionist: The hotel isn't booked this week, so it's not a problem. How was everything?
Guest: The room was great. The beds were really comfortable, and we weren't expecting our own fridge.
Receptionist: I'm glad you liked it.
Guest: The kids were disappointed that the pool wasn't open this morning, though.
Receptionist: I apologize for that. We can't get a cleaner in any earlier than 10 am.
Guest: Well we had a nice swim last night anyhow.
Receptionist: Will you be putting this on your credit card?
Guest: No. I'll pay cash.
Receptionist: OK. So the total comes to $123.67, including tax.
Guest: I thought it was $115 even. That's what they said yesterday when we checked in.
Receptionist: Yes, but there is an extra room charge on your bill.
Guest: Oh, I forgot. My husband ordered a plate of nachos. Sorry.
Receptionist: No problem. So...from $140, here's your change. Now, I'll just need to ask you for your room keys.